Frequently Asked Questions

Find answers and general information quickly.

Reservations

What types of vehicles do you accept for stays?

We accept registered and licensed recreational vehicles (RVs) only. This includes Class A/B/C/Super-C motorhomes, 5th wheels, and travel trailers only. We do not accept any converted buses, tiny homes, converted vans, automobiles, tents, pop-ups, etc. If you have any doubt about the compliance of your vehicle with these terms, send pictures of your vehicle to  info@staugustinervresort.com before making a reservation for verification.

Do you accept RVs more than 10 years old?

RVs more than 10 years old are subject to prior management approval based on upkeep and appearance of the RV. Prior to making a reservation, send pictures of your RV to info@staugustinervresort.com for management review and approval. Failure to do so could result in your RV being turned away at check-in with no refund.

Do you allow tent camping?

No, we do not have tent sites available.

What are your rates?

View our rates here.  All our rates are subject to taxes and are based on two (2) guests over the age of 3 years and three (3) pets per site. There is a daily charge for a third or fourth guest over the age of 3 years. All sites are subject to a maximum total of four (4) guests older than 3 years of age.  All reservations are subject to taxes.  All reservations, renewals and recurring invoices include a $3.00 booking fee.  For monthly guests, electric and water charges in excess of $70.00 for electric and $30 for water will be added to your monthly invoice.

What forms of payment do you accept?

We accept major credit cards and cash. We do not accept personal checks. Any reservation account balances are due and payable upon arrival. All guests must have a credit card on file for the duration of their stay.

Is there an extended stay option?

Yes. We offer weekly, monthly, and seasonal stay options. Continuing month-to-month stays also are available – call the Resort office at 904-824-9840 for availability and details.

Do you offer group reservations?

Yes, we do. Visit our Group Reservations page or contact the Resort office at 904-824-9840 to arrange a group reservation.

What deposits are required to hold a reservation?
A deposit is required to secure all reservations. All deposits include a $3.00 booking fee.
  • Nightly stays – deposit is equal to total reservation charges.
  • Weekly stays – deposit starting at $303.00.
  • Monthly stays – deposit starting at $603.00.
Additional fees: “There is a $3.00 service fee applied to each reservation and recurring invoice.”
What are your cancellation policies?
Nightly/Weekly stays:
  • Cancellations made at least 7 days in advance will be refunded in the original form of payment less a $15.00 cancellation fee.
  • Cancellations made less than 7 days in advance will be refunded in the original form of payment less a 50% cancellation fee.
Monthly stays:
  • Cancellations made at least 30 days in advance will be refunded in the original form of payment less a $30.00 cancellation fee.
  • Cancellations made less than 30 days in advance will be refunded in the original form of payment less a 50% cancellation fee.
At or after Check-In: There are no refunds or rebates given, including for early departures.
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Amenities

What amenities are available?

We currently have the following amenities available:

  • Clubhouse with restrooms and showers
  • Fitness room with exercise equipment 
  • Bocce courts 
  • Lakeside community fire pits
  • Laundry center with restrooms and showers (closed for remodeling)
  • Mesh Wifi system throughout the Resort
Do you sell propane?

Yes - we sell propane from our 1,000 gallon propane tank. We can fill both portable propane tanks and fixed tanks installed in RVs.

Is there fish in your lake?

Our lake is not stocked with fish larger than Gambusia minnows.

Do you rent cabins?

No, we do not have cabins to rent.

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During Your Stay

What is the check-in time?

Check-in time is 1 pm.

What is the check-out time?

Check-out time is 11 am.

What is the pet policy?

We understand that the relationships our guests have with their pets are special.  Domestic dogs and cats only are welcome at our Resort, subject to our Pet Policy which is incorporated into our Terms and Conditions.  All guests and their pets must always comply with our Terms and Conditions while on Resort property.  All pets must be leashed at all times when outside, except at our dog park, where dogs are free to roam and socialize.  Unfortunately, due to insurance requirements, we are forced to restrict certain dog breeds from the resort.  See our pet policy for details.

View the entire Pet Policy here>>

Is there a dump station?

Yes, there is a dump station located next to the laundry center.  Please check in at the Resort office before using.

Do you hire work campers?

Yes  - for work during our busy season. For more information, please call the Resort office at 904-824-9840 or email info@staugustinervresort.com

Is there a shuttle that takes you to historical sites?

Yes – please call the Resort office to review the details and arrange for pickup.

Do you have picnic tables at each site?

All of our sites have picnic tables.

Do you have a camp store?

Yes, we have a limited supply of sundries and RV parts at the Resort office.

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